Southern Maryland Fireplace and Hot Tub Specialists
From 54 reviews
We have a 20 year old Harmon fireplace insert pellet stove. I have purchased my pellets from Superior and always great service. For the first time, I asked Superior to clean our Harmon, which we used another company for many years.
Thank you so much Mr Durgin! We greatly appreciate you giving us the opportunity to show you what we can offer! We look forward to servicing your stove for years to come!
Teresa Adams Hunt
I purchased my pellet stove 4 years ago. I still love it. I have it serviced annually by the Superior Fireplace and Hot Tubs technicians. They are always professional and courteous. And they do a thorough job. If I have a question …
Have been a customer for a long time. Always get good customer service with pleasant staff.
Thank you so much Christie for the kind words! We love doing business with you and your husband!!
In June of 2018 we purchased a Harman Absolute 63 from Superior Fireplace and Hot Tubs. Yesterday we had our first annual service so I am considering our first season with a pellet stove complete. I will also use this year of experience to …
Thank you so much Mr Carey for the amazing compliments! It means the word to us! We appreciate you taking the time to write this and we look forward to servicing your stove for years to come! Don’t hesitate to call us if you need anything!!
I believe many of the product or service reviews we see online are not from verified customers, but this one is.
I have been a customer at Superior Fireplace for several years and am completely satisfied with their products and service. …
Thank you so much Mr Jodoin for the kind words! We appreciate your continued business and look forward to servicing your stoves for many years to come!
I just got the absolute 43 pellet stove recently installed and couldn't be happier. The staff is very knowledgable and very helpfull. After doing my research on pellet stoves I've found that Harmen pellet stoves really are the pioneer's and…
Awesome place. Super helpful family run business. They installed my pellet stove, helped me with the grant and made the process so easy!
Thank you so much Mr Whipkey for the kind review! You were so great to work with and we can’t tell you how much we appreciate your business! We look forward to servicing your stove for years to come! Let us know if we can help in any way!
It took us about a year from start-to-finish to plan and get a pellet stove in. The job was big since we wanted a bump-out built, electrical and cable outlets, stones wall/shelf/raised Hearth and required city permits/inspections. Superior …
Thank you so much Young for the kind review! Your project was by far one of our largest projects, especially with the hurdles from the permit department, but it turned out so beautifully! We are grateful you choose to work with us and we look forward to servicing your stove for years to come! Let us know if you need anything!
Replaced our gas fireplace in our living room. Great work. Knowledgeable, professional, and reliable. Highly recommend.
Thank you so much Mr Miller! Your fireplace project came out beautifully! We loved working with you and appreciate your business!! Let us know if we can help in any way!
They did a fantastic job getting my pellet stove running again. I highly recommend
Thank you so much Rob! Let us know if you need any further assistance! We appreciate you choosing us!
Love, love, love Superior Fireplace and Hot Tubs in Prince Frederick, Md! From the moment we worked into their doors we were impressed with Tracey ' s knowledge and honesty. No high pressure sales. Just a sincere desire to help you find …
Mrs Smith, your experience is exactly what we strive for everyday for all of our customers! We are honored you choose to work with us and we look forward to servicing your stove for years to come! You were a pleasure to work with! Let us know if we can help in any way.
Superior installed our pellet stove about a month ago. They are so knowledgeable and great to work with. The process was hassle free and a enjoyable from start to finish! We’re so pleased that we’ve already requested a quote to replace our …
Great experience thanks to Dane, Ashley, Joe, Sean and the whole team! In the middle of a very busy time for them, they remained responsive to all our questions and attentive to the details of our install.
Mr Couch, Thank you so much for the raving review! You and your wife were so great to work with! We can’t thank you enough for choosing us to help you with your project. We love how it turned out!! Please let us know if you ever need anything!
I recently purchased a house with a wood burning fireplace and was shopping for a gas insert. I visited Superior Fireplace in Prince Frederick and was very pleased with their selection. Their prices are way better for a better product than …
Thank you so much Karen! It was such a pleasure working with you and helping get that masonry opening transformed! We appreciate you and your business! Please let us know if we can help in any way!
Especially the install. The workers were neat clean and finished the entire install in hours less than they feared.
Thank you so much Mr Cristo! We appreciate your business and look forward to servicing your stove for years to come!! Let us know if we can help in any way!
Superior Fireplace came into my life after a VERY bad experience elsewhere trying to have a pellet stove installed. All the people I interacted with from my initial phone call to the final install were professional, polite, and genuinely …
Thank you so much Ms Nance! I know you came from a frustrating situation but I am glad that we had the opportunity to help you complete your pellet stove project! We greatly appreciate your business and look forward to servicing your stove for many years to come!
Michelle Petrocci Gordon
Just had Superior Fireplace out for a chimney sweep – guys were professional, friendly and very thorough!! Would definitely recommend for all your Fireplace and Hot Tub needs!😊
Superior Fireplace and Hot Tubs cleaned and sealed my chimney. We enjoy our fireplace during these cold evenings!
Great people and service. We purchased a Jotul wood stove three years ago from Superior. Just had it moved to the next floor up. 100% satisfied with the end product!
Fantastic job!! I highly recommend them for all your wood stove needs!!
Just wanted to express how pleased I was with their professionalism, subject knowledge, honesty and Very Fair estimates on an insert and subsequent installation. Looking forward to working with Superior now and many years to come.
Thank you so much Mr Cunningham! We appreciate you choosing us to help you with your wood insert purchase! We look forward to servicing your stove for years to come!
Call to schedule an appointment for an annual pellet stove cleaning and maintenance. The technician arrived on time and the stove looks great.
I have also ordered pellets from Superior. They had the best price for the pellets that I was …
We used superior to replace a non functional fireplace insert and install a second freestanding stove. In addition, they ran gas lines for the new stove and a hookup to my grill. Their service was simply amazing. They showed up on time and …
They stand behind their work and do whatever it takes to satisfy the customer.
Just had a hot tub installed and the service was great. Ashley, Kurt and Stacey were all helpful through the purchasing, delivery and set-up process. Changed my mind about a hot tub option that I purchased and they were very accommodating. …
Recently we had a pellet stove installed by Superior Fireplace and Garage Door. They were wonderful to work with as this was a big expense for us. They helped direct us to a model and install that worked with our budget and went above and …
Great Customer service !! Honest !! The installers showed up on time, and cleaned up their mess before leaving the property. Gave me a detailed demonstration on how to operate my New pellet Stove. Highly recommended!! Black soot was from …
This is an A+ company. Very knowledgeable and accommodating. 5 star operation from customer service to retail to on-site service. Highly recommended.
We recently had a Yotul wood stove insert installed in our fireplace. We were blown away in the showroom with Ashley’s knowledge of her products and her ability to assess our needs so we made the right purchase. Dane came out and did the …
Awesome customer service from the beginning. Show room customer service reps were extreamly knowledgeable and helpful. The technicians did an beyond amazing job and went far over what we expected them to do . Would definitely recommend this…
Had a Harmon 52i installed by Superior and couldn't be happier. Recently we were able to put our stove to the test with single digit tempertures outside and lay to rest any doubt what this stove can do. We live in a 1600 sqft Cape Cod and …
Gloria, the sales rep was quite knowledgeable of the product and provided us with information for us to look at our options before deciding what was best for our need. Now waiting for tech to arrive for pre installation inspection of site …
100% completely satisfied!!!! We have had excellent customer service as soon as we began investigating contractors to replace our fireplace. Ms. Gloria Lotter was extremely helpful getting the information needed to make our decision. She …
From the purchase of new wood stove, o installation of chimney and set up to the annual cleanings we are getting we have had great service and reliability from Kurt and company, a great place to do business with and staff always available …
Hired Superior to inspect, clean and do a repair and was completely satisfied with all aspects of the service, from scheduling, communications, and the service itself. Will definitely use again if issues arise!
Great customer service, Chimney sweep was quick and efficient with great suggestions
Great company. Even though they didn't carry what I was looking for they were able to point me to the right direction and get me in touch with a supplier who had what I need, and for that I am greatful.
They are always nice and helpful when you need it and reasonable in prices
Superior Fireplace and Garage Doors offers the absolute best in customer service. From the purchase of our pellet stove to the annual cleaning, Superior has been wonderful. The staff is friendly, knowledgeable, and goes out of their way to …
I purchased a Harman P 43 pellet Stove in the summer of 2016. I was very pleased with the professional installation and the friendly helpful service. I had a minor problem with the thermostat and the owner immediately responded to my …
We have now used Superior twice for maintenace and repair work on our gas fireplace and pellet stove. In both jobs they not only fixed the problem(s), but they made our older fireplace inserts look and operate like new. The work was done on…
Just got my new wood stove insert installed and Superior was awesome to deal with from my initial trip to there store to the installation. The installation team took great pride in there work and treated my home like it was their own! Great…
We got our Heat and Glo propane fireplace installed by Superior Fireplace and are extremely satisfied with it. We had a lesser quality contractor's grade fireplace before, and this new one puts out so much more heat! The fireplace is top …
Very nice and friendly service. Very personable and helpful. Wish they had better financing options. Excellent store. Look forward to going back in the fall.
Superior Fireplace installed my pellet stove about 5 years ago and I have used them for cleanings every year. They ar always prompt, curteous and professional and they make sure that not a speck of dust or ash is left behind when they leave…
I had a great experience. The staff is very knowledgeable and they care about their customers. They helped me pick out the right stove for my home and I couldn't be happier.
These guys transformed our room with the beautiful stone outlet and woodturning stove. Quality work and top-notch service.
Great customer service, even 3 years after our purchase. Helpful and courteous!
We are so pleased with the service and professionalism of the employees at Superior. They answered all of our questions and were more than helpful when it came to picking out the right fireplace and stone for our home!
Very knowledgeable, Great prices, and excellent service. I recommend them to everyone looking for pellet stoves...
After visiting over a dozen fireplace sales stores we went with Superior. We had a remodel project in progress and the unit arrived in time. After installation there was a valve problem which was resolved by their technician. Works great …